Change
Management - Create a Context for Innovation

Can good ideas go bad? If a good idea fails to deliver, does
that mean it was a bad idea? How many good ideas will be
relevant to your business? Do they fit the context of your
mission and the type of business and products or services you
offer? How many ideas never get off the drawing board because
they will require changes in the company? Is it possibly the
result of a failure to execute?What would happen if no
leader and champion for the idea emerged? Who would manage it
with milestones and measurable results? What if the key
stakeholders required to project manage the change werent
engaged in the planning? What if key employees were not made
aware of the change and its importance? What if employees do
not stick their necks out for something that is a little
different? Then you have a culture of fear and control in your
organization.
Creative people brainstorming in a room can produce a
hundred and fifty new ideas, or more, in just a few hours. For
brainstorming, or idea creation, to be most effective there
must be no constraint on what makes an idea a good one.
Selecting the best ideas and deciding which ones to explore
comes after generating all the ideas. What makes a seemingly
good idea worth pursuing? Which ideas will really be the best
providers to productivity improvements in your business?
Two basic elements drive the decision on whether to pursue
a new idea: business context, and leadership commitment.
The business context is the scope and structure in which an
idea can develop. Ideas are the raw material needed for
innovation to occur. Much as raw material fed into a
factory to create new products, the business needs the right
raw materials in the right quantities at the right time. The
factory has a definite structure and strict requirements for
the raw materials it needs.
The business context makeup includes the purpose or
mission, strategy (markets and customers, products and
services), goal setting, leadership, change management, and
communications. All of these combine to create both the filter
for a valuable idea, and the support structure to execute the
idea. Without a business purpose, or mission, a new idea is
much like the result of a brainstorming session a bunch of
raw material that may or may not have any value.
What is the difference between a good idea and an
innovation? To produce any true value, an idea must be
acted on and executed to completion. So what exactly is an
innovation? In general, a business innovation is an idea that
is developed and executed, resulting in a measurable
improvement in performance.
To qualify as an innovation, it will effectively
perform one of three major functions:
1) it must address an as-yet unmet need in the
marketplace,
2) it must improve an existing process or function, or
3) it must solve a problem by eliminating the challenges
posed by that problem.
Innovation means change. Generating the idea and the
buildup of excitement about the idea is the fun part of the
process. The real work begins in planning, developing, and
executing the idea. Changes in policies and practices, new
systems and technologies, and new products and markets all
involve substantial change. Day-to-day work activities,
behaviors, and performance expectations of every employee will
also change. Many changes will take months or even years to
execute completely.
This is where leadership commitment comes in.
Most business innovations that fail to deliver are the
unfortunate victims of:
insufficient leadership commitment,
poor operational management,
lack of objective setting,
and, a general failure to
communicate.
Even with strong leadership commitment, if the business
context makeup is also missing the idea is likely to go astray
and the innovation never achieved. Without business context,
the odds of selecting the best idea or executing it in the
best way are low. It will be subject to the changing
priorities of management, the market, customer, and your
employees. It will become increasingly irrelevant.
The process of creating the right business context and
management process is simple. The challenge comes in
maintaining your commitment as the leader over an extended
period. Define your business purpose, or mission. Clarify your
strategy. Personally commit to the idea as the champion.
Develop expectations, outcomes, assign key people in roles,
and then communicate regularly. Weave the new idea and the
process for executing it into the operating processes of the
company, and let the ideas begin to flow.
One caution: Not all ideas will deliver the desired results
or live up to expectations. These are tremendous learning
opportunities about what will work and how it will work in
your business. They serve to sharpen the focus on good ideas
and they help to make your people more experienced at
executing them effectively. Resist the urge to treat these
ideas, and the key people involved, as failures that need to
be eliminated. You will be throwing out the baby with the
bath water.
Do you want to turn your business into an innovation
machine where process improvements, problem-solving and bold
new product ideas become the norm? Create the business context
structure and focus on the long-term leadership commitment and
communication activities required to execute them. Only with
this structure and repeatable processes for managing change
can you make the process of innovation a habit, and not
a special project. With the right context, leadership, and
communication, your best ideas will win again, and again.
Patrick Smyth is a leadership navigator and advisor to leaders
of high growth and emerging businesses. He creates compelling
visions and comprehensive strategic plans, and coaches on
effective leadership and management practices. He is a
recognized speaker, trainer, coach, and international business
strategist and author of the book Elephant Walk: Balancing
Business Performance and Brand Strategy for the Long Haul.
http://www.innovationhabitude.com |